Services

Phoenix Outsourcing provides 24/7 communication coverage designed to protect revenue, improve responsiveness, and deliver a consistent customer experience. Choose the support level that fits your business.

24/7 Message Taking+ Escalation

Best for: After-hours coverage and missed call prevention Includes:

  • 24/7 phone answering

  • Caller information capture

  • Message taking and call documentation

  • Urgent escalation routing based on your instructions

  • Call log reporting

Professional call center agent wearing a headset, focused on customer communication.
Professional call center agent wearing a headset, focused on customer communication.
24/7 Reception + Scheduling

Best for: Service businesses and operations teams needing appointment support Includes everything in Tier 1, plus:

  • Appointment scheduling, rescheduling, and cancellations

  • FAQ handling using approved scripts

  • Dispatch coordination (where applicable)

  • Confirmations and follow-up messaging

Best for: High-volume businesses that need stronger conversion and reporting Includes everything in Tier 2, plus:

  • Lead qualification questions

  • Priority escalation handling

  • Follow-up workflows and confirmations

  • Weekly reporting and performance insights

24/7 Priority Support+ Lead Qualification

Close-up of a headset operator efficiently managing customer inquiries.
Close-up of a headset operator efficiently managing customer inquiries.
Abstract corporate technology background symbolizing seamless communication systems.
Abstract corporate technology background symbolizing seamless communication systems.

Who We Are

To help businesses scale with confidence through 24/7 communication support that improves responsiveness, reduces missed opportunities, and enhances customer satisfaction.

Professional call center agents wearing headsets, focused on providing customer support in a modern office environment.
Professional call center agents wearing headsets, focused on providing customer support in a modern office environment.
Our Mission
Our Promise

To deliver consistent, high-quality call handling with accountability-through clear documentation, reliable escalation routing, and continuous optimization.

Pricing is customized based on call volume, coverage requirements, and service scope. Request a quote to receive a tailored plan.

How Quotes Work

We confirm your call volume, hours of coverage, escalation rules, and scheduling needs, then provide a tailored service plan and quote.

Add- On Services

Add- On Services

  • After-hours overflow coverage

  • Weekend priority response

  • Dedicated operator or dedicated team

  • Custom reporting dashboards

  • Bilingual support (optional)

Add-ons are available based on onboarding requirements and service scope.

Get a Quote
Contact Phoenix Outsourcing

Have questions or ready to get started? Contact us anytime for support inquiries, service details, or onboarding information.

Email

Phone

admin@phoenixoutsourcing.site

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