How It Works

Step 2: Onboarding

We collect your business details, approved scripts, FAQs, scheduling rules, and escalation contacts.

Step 3: System Setup

We configure call flows, routing preferences, call logging fields, and reporting format based on your operations.

Step 1: Discovery Call

We confirm your coverage needs, call volume, hours of operation, and escalation requirements.

Step 4: Team Training

Your assigned operators are trained to follow your call handling standards, documentation requirements, and escalation procedures.

Step 5: Go Live

Calls begin routing to our team based on your coverage plan. Every interaction is handled professionally and logged accurately.

Step 6: Reporting +Optimization

We provide structured call logs and performance insights to improve workflows, response quality, and customer experience over time.

What We Track

• Call volume and time of day

• Reason for call

• Urgency level

• Appointments scheduled (if applicable)

• Escalations sent

• Follow-ups required

• Notes and resolutions status